Cookie Policy
Last updated: 03/09/2026
1. Introduction
This cookie policy explains how Chatify uses cookies and other trackers when using the Chatify website and platform, accessible in particular at https://www.trychatify.com.
Its purpose is to inform users about:
- the trackers used
- their purpose
- their retention period
- the means available to users to manage them
For more information on the processing of personal data carried out through these trackers, the user may consult Chatify's Privacy Policy.
2. What Is a Cookie?
A cookie is a small text file or tracker placed and/or read on the user's device when browsing a website or using an application.
Cookies and trackers notably make it possible to:
- ensure the technical functioning of the site
- secure access to the platform
- remember certain preferences
- measure usage and performance
- improve the user experience
- manage certain features related to payments, support, or communications
3. Applicable Legal Basis
Cookies strictly necessary for the operation of the site, for security, for authentication, or for providing a service expressly requested by the user may be used without prior consent, to the extent permitted by applicable regulations.
On the other hand, cookies that are not strictly necessary (audience measurement, behavioral analysis, marketing, or third-party features) generally require the user's prior consent, except in cases of exemption provided for by applicable regulations.
In the absence of a consent-collection mechanism, Chatify aims to limit the use of trackers to those that are strictly necessary or that benefit from an applicable exemption.
4. Categories of Cookies and Trackers Used
4.1 Strictly necessary cookies
These cookies are essential to the operation of the site or platform and cannot be disabled. They notably enable:
- user authentication
- session maintenance
- account security
- technical load balancing of the service
- fraud prevention
- payment processing
- user support functionality
These trackers may notably be linked to services such as: Vercel, Framer, Supabase, Stripe, Crisp.
4.2 Audience measurement and performance cookies
These trackers make it possible to analyze use of the site in order to understand traffic, detect malfunctions, and optimize performance. They may notably be used to:
- measure audience
- identify the most visited pages
- understand browsing behavior
- analyze user journeys
- improve usability and performance
Chatify may use tools such as Contentsquare for this purpose. Where required by regulation, these trackers may only be placed after obtaining the user's prior consent, except where applicable exemption conditions apply.
4.3 Cookies related to electronic communications
Certain trackers may be associated with communications sent by Chatify, notably in order to:
- secure the sending of emails
- ensure deliverability
- measure certain campaign or communication performance
- improve messages sent to users
These services may notably include: Klaviyo, Resend. Depending on their exact purpose, these trackers may fall under necessary service operation or under a use subject to prior consent.
4.4 Cookies related to affiliation and third-party services
Certain features may rely on third-party services that may use trackers, notably to:
- attribute a conversion source
- ensure the operation of affiliate programs
- facilitate certain technical integrations
These services may notably include: First Promoter. Where these trackers are not strictly necessary, their use may require prior consent.
5. Retention Period
Cookies and other trackers have a limited lifespan. As a general rule:
- session cookies are retained for the duration of the session and deleted when the browser is closed
- certain strictly necessary cookies may be retained for a period not exceeding what is necessary for their purpose
- audience measurement trackers are generally retained for a limited period, which may be up to 13 months in accordance with CNIL's reference guidelines
The exact duration may vary depending on the tracker concerned, its purpose, and the configuration of the associated third-party service.
6. Managing Cookies
The user can configure their browser to block or delete all or some cookies. Most browsers notably allow users to:
- view stored cookies
- delete existing cookies
- block all or some cookies
- be alerted before certain cookies are placed
Blocking strictly necessary cookies may, however, affect the proper functioning of the site or of certain platform features. Once Chatify implements a dedicated cookie management tool, users will also be able to manage their preferences through it.
7. Withdrawal of Consent
The user may withdraw their consent at any time via the tools made available by Chatify or via browser settings. In the absence of a dedicated module, Chatify limits the use of trackers subject to prior consent.
8. Personal Data
Information collected through certain cookies or trackers may constitute personal data or be associated with personal data. Its processing is carried out in accordance with Chatify's Privacy Policy.
9. Changes to This Cookie Policy
Chatify reserves the right to modify this policy at any time, notably to take into account:
- a technical development
- a change of service provider
- a regulatory development
- the introduction of a new preference management tool
The applicable version is the one published on the site at the time of consultation.